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    Return Policy

    Here’s Our Guarantee!

    At JDTECK we stand fully behind our products and the solutions we engineer. Therefore, we will refund you promptly* the full purchase price with NO RESTOCKING FEE (excluding shipping and/or return handling charges) if the Cellular Repeater or Signal Booster you purchased from us has not provided you a satisfactory improvement in cellular reception within 30 Days of the purchase date.

    *Within 1 week of goods being received. 

    30 Day Money Back Guarantee

    • If we are in the process of offering you technical support, this period is extended until you are satisfied with the results of our system.
    • All equipment and the internal product boxes must be returned in good condition that is consistent with normal use for the period of time the products were used during evaluation. This includes any other peripheral items that came with the product, including literature. Items damaged through negligence or misuse are NOT returnable.
    • Returns not meeting these conditions will be subject to whatever costs are incurred to replace any damaged products, defaced materials, product boxes, or missing items. (This does not apply to any external shipping boxes the products were shipped in.)
    • Taking care of the products during the evaluation period and retaining the original box and peripheral items will ensure a prompt refund of the full purchase price, if unfortunately the equipment needs to be returned.

    Keep in Mind...

    • It is the responsibility of the shipper to ensure returned products are packaged properly to prevent damage in transit.
    • Items returned in a soiled or surface-damaged condition are subject to whatever costs are incurred to restore it to its original condition. (Handled on a case-by-case basis)
    • Items that have been tampered with are NOT RETURNABLE.
    • We do not reimburse shipping or return shipping charges.
    • Please note: cables that are cut to a customer’s specifications (custom lengths) and external antenna bracket kits are not returnable.
    • External Antennas that are sold separately from a kit covered by our Money Back Guarantee are not returnable.

    36 & 60 Month Warranty

    JDTECK’s Analog Cellular Repeaters and Signal Boosters are now covered by a 36-Month Manufacturer’s Defect Warranty from the date the product is shipped, whereas our Quad Band Digital Repeaters come with a 60-Month Manufacturer’s Defect Warranty. If any repairs are required under warranty, they will be undertaken by JDTECK with proof of purchase.
    However, this warranty shall not apply if the product is determined to have been, by the customer or otherwise, subjected to mishandling, misuse, neglect, improper use, repair alteration, damage, tampering with, or any process that alters the physical or electrical properties. AC/DC power supplies are also not covered by this warranty as these are subject to power surges, lightening strikes, etc

    Repair Services Available - Upfront Pricing!

    JDTECK offers repair services for all of its products manufactured after 2012. Just send us an email to sales@jdteck.com with a request and we will start the process for you. Because we offer upfront repair pricing, we will be able to let you know the cost estimate for the repair in advance so you can make an informed decision.

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